Request for Proposal (RFP) Publication Fulfillment and Distribution Service Operations

Item Description:

The World Bank Group (WBG) publishes about one hundred formal publications annually. These publications are predominately in English, but include a variety of other languages, and are distributed to a worldwide audience both commercially and on a complimentary basis. Orders are received from a worldwide network of distributors, bookstores, corporate clients, governments, libraries, non-governmental and international organizations, schools and universities, World Bank Group staff, and other individuals.

In this connection, the WBG is hiring a qualified firm to provide services for PUBLICATION FULFILLMENT AND DISTRIBUTION SERVICE OPERATIONS at its Headquarters in Washington, D.C.

The scope of work includes but is not limited to:

i.    Provide Customer Service

ii.   Provide Publications Warehousing and Inventory Management

iii.  Receive and process orders including picking, packing and shipping

iv.   Manage standing orders and shipments; subscriptions to periodic publications and series

v.    Maintain and update customer records in its digital Customer Relations Management (CRM) system

vi.   Manage account receivables

vii.  Provide efficient and cost-effective Print-On-Demand (POD) services

viii. Provide sales and marketing service

ix.   Assess requirements and implement transitions

Offerors must meet all the mandatory criteria to be eligible for technical evaluation. For further information, please contact WBG Corporate Procurement.

The solicitation may be obtained by sending an email to the designated Contracting Officer, referencing the following information:

1. Solicitation Number

2. Company Name

3. Contact Person Name and Title

4. Address

5. Telephone Number

6. Fax Number

7. Contact’s Email Address

A copy of the solicitation will be sent to organizations that have replied to and are eligible to receive this advertisement. All requests and questions regarding this solicitation shall be directed to the following designated Corporate Procurement Contract Officer(s):

Chayut Mathurapote at cmathurapote@worldbank.org (mailto:cmathurapote@worldbank.org)

The WBG reserves the right to publicly disclose contract award information, including but not limited to, name of company receiving the award, brief description of services, and contract award amount, for any contract award valued over US$250,000.  Offeror’s proposal and contractual documents will remain confidential and therefore not subject to disclosure.

The World Bank reserves the right to reject any or all responses without recourse.