Provision of Telecommunications services

Item Description:

The European Maritime Safety Agency (EMSA) was established under Regulation (EC) No 1406/2002 of the European Parliament and of the Council for the purpose of ensuring a high, uniform and effective level of maritime safety, as amended. Among its tasks, the Agency needs to operate a reliable ICT infrastructure to host maritime applications and internal services.

Objective, scope and description of the contract

The purpose of this procurement is to acquire Services for telecommunications including internet connections, fibre and voice communications., in Portugal and abroad in roaming, and equipment (devices) for mobile communications.

The procurement procedure includes two lots. Tenderers can apply for lot 1 only, for lot 2 only, or for both lots.

Each lot covers a list of minimum services in the areas of data and voice communications, which the tenderer shall be able to provide.

Lot 1: Data Communications

The tenderer shall provide a detailed description of the services offered. The bid shall contain as a minimum the following:(a) redundant internet access for the EMSA premises in Lisbon, operated via low-latency symmetric fibre optics technology without contention. No restriction on protocols and ports should apply. This service must be operational by 25.4.2020 the latest;(b) ADSL or equivalent Internet access technology to provide separate extra connectivity to the EMSA premises for specific purposes, through a physical connection which must be different from the ones used for the previously mentioned redundant internet access;(c) direct fibre to connect the EMSA premises in Lisbon to the FCCN Datacentre in Lisbon;(d) direct connection services to the main cloud service providers in their main EU Datacentres;(e) consultancy and managed services related to data communications.Technical Specification are detailed in Appendix A.

Lot 2: Voice Communications

The tenderer shall provide a detailed description of the services offered. The bid shall contain as a minimum the following:(a) fixed telephony services for the EMSA premises in Lisbon. This service must be operational by 17.4.2020 at the latest;(b) mobile telephony and data services and equipment;(c) consultancy, integration and managed services related to voice communications and unified communications.Technical specification are detailed in Appendix B.

The objective is to conclude two Framework Contracts covering all needs of voice and data services of the Agency, and of any other Agency or Institutions hosted in the EMSA premises or with whom EMSA has an agreement for service sharing.

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