Provision of ICT Support Services, Including Systems Maintenance and Development and Centralised Software Management

Item Description:

The Agency for Support for BEREC (BEREC Office) is an EU Agency supporting Body of European Regulators for Electronic Communications (BEREC) in the fulfilment of its mission to ensure the consistent implementation of the European regulatory framework for electronic communications. The BEREC Office premises are situated in Riga, Latvia. The BEREC Office as the Contracting Authority intends to purchase information and communication technology (ICT) support services, including systems maintenance and development and centralized software management.

All BEREC Office information systems, applications, servers, databases are hosted internally and in the cloud. The BEREC Office takes advantage of the usage of public and private cloud services. There are number of IT services, which are running on in support to the daily operation of the Agency. They include hardware maintenance operations; database administration; information system analysis; network configurations; video-conferencing services; reception, registration, maintenance and retirement of IT assets; as well as specific project management activities in support to IT project development.

During the contract performance, the contractor will receive the following input by the Contracting Authority:

• Clear objectives for each started task;
• Access to internal documents and systems;
• Main contact point during the entire contract duration for addressing all administrative and technical aspects for the provision of ICT support services.
• Specific guidance according to the internal-rules of the Agency (such as dataprotection regulation applicable to the EU Institutions, Agencies and Bodies of the EU, internal operations in video-conferencing facilities, applicable ICT internal workflows, etc.)

During the contract performance, the contractor is requested to deliver the services physically on-site at the BEREC Office premises on Z. A. Meierovica blvr. 14, Riga.

Each contract will have monthly or bi-monthly invoicing schedule, depending on the agreement for each specific contract, where the delivered services will be described in monthly or bi-monthly reports for each specific contract concluded.

In cases when an event is organized by the BEREC Office and is taking place outside the BEREC Office premises, the contractor may be required to supply services on a different location than the address indicated above. In such cases, the BEREC Office shall cover additional costs as appropriate.

If requested, the contractor should be able to provide/deliver off-site support services according to the scope described in point 1.2 also taking into account the work schedule/working hours described in point 1.3. of the Tender specifications_Part 2_Technical specifications – 

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