Instructional Design and Digital Learning Solutions for Staff of the United Nations

The 2021 – 2025 Learning Strategy aims for a renovation in how the UN Secretariat learns, shifting from a “training” mode – completing course after course to acquire knowledge or receive instruction in different skill areas – to intentional learning by individuals and teams.

CDOTS is undertaking a solicitation process for a multi-award systems contract. The objectives of the RFP are to expand the capabilities of CDOTS and other learning centres to provide a wide range of learner- centric solutions that are both inward and outward focused. To achieve this, CDOTS is looking for potential among multiple vendors that can provide services in one or more learning and development services. In order to identify vendors that can provide a proposal for a set of services, the approach is to divide the services into “Lots”.

LOTS OF SERVCES
LOT-1: Learning advisory services

To support all CDOTS’ efforts (operational and language) to build capacity across the UN Secretariat, the vendor should be able to provide learning advisory services, including on the development of learning strategies, learning paths, instructional design, digital learning solutions, and learning projects. This guidance should be based on research and industry good practices.

LOT-2: Analysis of Learning Needs

The vendor should be able to use industry standards and models to develop learning needs analyses that will identify learning gaps, organizational challenges and learning intervention goals and objectives. Applying various diagnostic tools, the vendor should examine human performance based on industry models and make recommendations to address identified needs, in addition to providing concrete guidance on how to implement recommendations.

LOT-3: Learning Content Design, Development and Delivery

The vendor should be able to design and develop content for online, face-to-face, blended, synchronous and asynchronous learning solutions that are aligned to identified needs and goals and learning and performance objectives. If technical specifications for a learning project require external hosting of off-the- shelf courses, the vendor should be able to host learning solutions and develop learning content with the support of technology, creating videos, audio, graphics and multimedia presentations. Different types of learning intervention and facilitation should be provided, depending on the context.

LOT-4: Measure Effectiveness of Learning and Development

The vendor should be able to establish measurement and evaluation frameworks to assess and demonstrate the impact of learning and development interventions. Evaluation tools should target all four levels of evaluation: reaction, learning, behavior and results. The vendor will also report on evaluation data to demonstrate impact, identify best practices and lessons learned and make recommendations for future action.

LOT-5: Systems, Learning Technology and Digital Innovation

The vendor should be able to provide technology and digital innovation for learning solutions, such as video production, design of learning websites, micro sites and mobile applications, videography, gamification, virtual reality learning experiences, simulations and machine learning/artificial intelligence.

LOT-6: Data Analytics and Data Visualisation