Provision of global print, merchandise, digital fulfillment and customer service operations for United Nations Publications

Print-on-Demand (POD): on-site or near-site POD capability in North America and UK/Europe; shipment of stock or POD copies to customers within 72 hours from ordering; ability to print soft and hardcover books on a variety of paper qualities, in colour and black and white, in a variety of formats and quantities; environmentally paper, inks and processes are used

Warehousing: North American warehouse should be located within 300 miles of UN Headquarters and close to major carrier terminals; UK/European warehouse should be located close to major carrier terminals; secure, dry, temperature and humidity controlled warehouse space

Order Fulfilment: e-commerce interface for fulfilment; ability to handle tiered discount pricing, non-US addresses and standing order fulfilment; real-time online access to sales, inventory, POD and accounts receivables data; international print and digital subscription fulfilment; creation and dissemination of ONIX feed to multiple vendors; digital asset management and distribution

Customer Service: dedicated account manager for UN; customer service for UN clients available during working hours EST and GMT; services to be available by phone and email.

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