Provision of Services in the area of eFront Maintenance and Functional Administration

Item Description:

The European Investment Fund (hereinafter ‘the EIF’) was established in 1994 and is a specialist provider of risk finance to small and medium-sized enterprises (SME) across Europe. The EIF has a tri-partite shareholder structure including the European Investment Bank (EIB), the European Union represented by the European Commission (EC), and 38 banks and financial institutions. The EIF has its own legal personality and financial autonomy among the institutions of the European Union.

By developing and offering targeted financial instruments to its network of selected financial intermediaries, such as venture capital and private equity funds, banks, guarantee and leasing institutions and micro-credit providers, the EIF’s goal is to enhance access to finance for SMEs.

In this respect, the EIF’s mission is twofold:

• Fostering EU policy objectives, notably in the field of entrepreneurship, economic growth, innovation, research and development, employment, social cohesion and regional development; and
• Generating financial returns for EIF’s shareholders and mandators, through a commercial pricing policy and a balance of fee- and risk-based income model.

Article 28(4) of the EIB’s Statute and Article 36 of the EIF’s Statutes provide that the Protocol on the Privileges and Immunities of the European Union applies to EIF, to the members of its organs and to its staff on the terms and conditions laid down in the Treaty establishing the European Union. The EIF is therefore exempt from taxes to the same extent as its shareholders, the EIB and the European Union represented by the European Commission.

More background information about the EIF may be found on the website http://www.eif.org

Purpose of the Call for Tenders

The current eFront platform is used as a core solution by most of EIF business lines since 2012. This is an integrated platform based on eFront solutions, hosted and run by the software vendor eFront in AWS cloud, and currently supported and maintained for EIF by eFront Professional Services.

Through this Call for Tender, the EIF expects to find Service Providers to whom delegate the scope of services defined in this document:

• Management of the below services;
• Corrective and preventive maintenance, including technical debts;
• Evolutive maintenance, including small enhancements as well as larger topics such as new products/mandates modelization, new features, modification related to organizational changes;
• Release deployment;
• Support and helpdesk to end users, also covering updates on production environment, trainings and documentation;
• Batches monitoring.

As mentioned above, all these activities are currently being performed by the software vendor eFront.

Lot 1: Maintenance on eFront Application

In lot 1 the EIF is looking for a single service provider able to offer the services described in the Terms of reference (Section 6) concerning software maintenance of eFront application (for sake of clarity, eFront reporting solutions are excluded from this lot and subject of the lot 2).Maximum value for lot 1 is 67 % out of the total value of this procurement procedure over four (4) years.

Lot 2: Maintenance on eFront Reporting Tools and eFront DataWareHouse (DWH)

In lot 2 the EIF is looking for a single service provider able to offer the services described in the Terms of reference (Section 7) for what concerns software maintenance of eFront reporting solutions.Maximum value for lot 2 is 23 % out of the total value of this procurement procedure over four (4) years.

Lot 3: Helpdesk to eFront Users

In lot 3 the EIF is looking for a single provider able to offer services described in the Terms of reference (Section 8), not directly related to software maintenance of eFront solutions, but to service desk support to end-users.Maximum value for lot 3 is 10 % out of the total value of this procurement procedure over four (4) years.

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