Provision of a Service Desk Call Solution

Item Description:

The World Trade Organization (WTO) is currently undertaking a project for the provision of a Service Desk Call Solution (Ref. ITB-2022-140-Service Desk Call Solution).

The purpose of this Invitation to Bid (ITB) is to solicit well-established firms interested in providing such services. In order to participate to our procurement exercises, you are requested to register in the United Nations Global Marketplace (UNGM) website.

The system provides registered companies with secure access to information enabling them to participate in WTO tenders such as Expression of Interest (EOI), Request for Quotation (RFQ), Invitation to Bid (ITB) and Request for Proposal (RFP).

Procedures on how to register are available on the UNGM website under the FAQs tab. For your ease of reference, please find attached the instructions on how to register in the UNGM and how to access WTO tenders. If you urgently need assistance, please contact registry@ungm.org

Kindly note that submitting an application through the UNGM portal does not imply that the supplier will automatically be inserted into the WTO supplier database.

The WTO would like to thank you in advance for your interest in WTO procurement opportunities.

Instructions on how to access WTO Tenders.pdf