Provision of Courier Services

Item Description:

The World Health Organization (WHO) is seeking offers for the provision of local courier services and wishes to enter into a long-term agreement (LTA) with suitable Contractors. Your institution is invited to submit a proposal for the services in response to this Request for Proposals (RFP). The contract is expected to run for a period of two years renewable, subject to provision of satisfactory services. 

WHO is a public international organization, consisting of 194 Member States, and a Specialized Agency of the United Nations with the mandate to act as the directing and coordinating authority on international health work. As such, WHO is dependent on the budgetary and extra-budgetary contributions it receives for the implementation of its activities. Bidders are, therefore, requested to propose the best and most cost-effective solution to meet WHO requirements, while ensuring a high level of service.

Requirements

The required services will be provided by established institutions in the courier industry. The selected Contractor(s) will be required to ensure and maintain a high level of service and professionalism in the execution of the assignment. The courier work will include documents, parcels, packages, materials and/ or shipments. The Contractor(s) will be required to provide the following broad services within the Country:

1. To provide nationwide distribution of specimen collection containers, with specific focus on the counties/towns listed in Annex 3.
2. To provide local courier services on an ad hoc basis, including delivery of letters, parcels and printed materials.

The work is seasonal and there is no guarantee of a minimum caseload at any given season. The Contractor(s) should have the following basic qualifications and experience:

• Shall be an established institution in the courier industry, with proof of mandatory legal requirements in accordance with industry regulations and the Government of Kenya laws.
• Shall have the entire necessary infrastructure to provide national courier services.
• Shall have established mechanisms to guarantee safety of the items and/or materials.
• Shall have established mechanisms to collect materials from the designated points in Nairobi and deliver to the counties, including handling the return logistics when required.
• Shall have an established tracking system for all courier services.
• Shall have established mechanisms to deliver supplies to the security-risk zones, including airlifting and/or collaborating with airfreight service providers when required.
• Shall have all the necessary equipment and facilities as well as experienced English and Kiswahili-language speaking and professionally trained staff.

Please refer to the Terms of Reference in Annex 1 for complete information.

RFP_Kenya_Courier.docx
RFP_Kenya_Courier.pdf