Provision of Managed Services for IFAD Client Portal

Item Description:

The International Fund for Agricultural Development (IFAD) is an international financial institution and a specialised agency of the United Nations dedicated to eradicating poverty and hunger in rural areas of developing countries.

Objective of this tender

The purpose of this Tender is to request proposals for:

1. Managed Service (Lot 1),
2. 24/7 remote technical support (Lot 2)

From the prospective Vendors whose employees or consultants are experienced and have sufficient knowledge in the technology underlying IFAD Client Portal (ICP). An overview of ICP, its functionality, user-base, infrastructure and software architecture are provided in Section ‘About ICP’, whereas the requirements of the tender are detailed in Sections Lot 1 and Lot 2 of this document. A detailed description of the infrastructure and software architecture can be found in Appendix 1 and 2. According to interest, prospective Contractors can submit proposals for any of the combined lots or only for one of them. IFAD reserves the right to award the contracts as a result of the tender in any combination of the Lots it deemed appropriate and in its interest.

The Managed Service and Remote Technical Support contracts will have a duration of five years. The latest start date of the Managed Service and Remote Technical Support contracts is 5 December 2020, but the engagement will have to commence four weeks before this date to allow a handover from the current Contractor.

IFAD 2020 014 RFP Instructions on how to access documents.pdf