Consultancy Services for EMSA ICT Service Desk

Item Description:

The European Maritime Safety Agency (EMSA) is planning to award the public contract referred to above. The procurement documents consist of the Invitation, the Tender Specifications with its appendix(s), and the draft contract. All available documents are enclosed in the attached ZIP File.

Objective, scope and description of the contract

The objective of this procurement is to establish a Framework Service Contract for four years with a contractor for Consultancy services for EMSA ICT Service Desk.

EMSA’s ICT Service Desk is part of the ICT operations sector within Unit 3.2 – Digital Infrastructure and mainly provides direct support to EMSA’s staff (about 300 persons). First and second line support is provided for the complete EMSA infrastructure together with our second- and third-line technicians.

The main tasks of the ICT Service Desk are providing hardware installations and support (Windows based desktops and laptops, printers, copiers, scanners and other hardware peripherals), software installations and troubleshooting (a wide array of standard software to more scientific purpose software), access management (to systems, folders, email etc), and general management and tracking of Service Requests, Failures and requests for change and management of the ICT inventory.

Download all available documents in: [ZIP]