Provision of ICT and Web Services

Item Description:

The European Agency for Safety and Health at Work (EU-OSHA) (referred to below as the contracting authority) is planning to award the contract(s) resulting from the above procurement procedure. The procurement documents consist of the contract notice, this invitation letter, the draft contract(s) and tender specifications with their respective annexes. All documents are available in the attached ZIP File.

Objective of this call for tender

The objective of this call for tender is to support EU-OSHA with the ICT Helpdesk service provided to its end-users and to maintain and develop EU-OSHA’s websites and applications (its implementation and support in the project management).

Lot 1: ICT Helpdesk Services

EU-OSHA needs a day-to-day ICT Helpdesk service but may also require an additional temporary ICT Helpdesk service linked to specific situations, such as a technical migration of workstations or a specific event organised by EU-OSHA. These additional services should be provided on request, within a specific and limited period of time.

Lot 2: Project Management Support and Consultancy

The contractor should provide project management support services to help EU-OSHA to design, develop and manage web and ICT products to be developed or to be maintained throughout the timeframe of the contract.

Lot 3: Development and Maintenance of Web and ICT Applications

The aim of this lot is to find a contractor that will be fully involved in assisting EU-OSHA throughout the life cycle of both current EU-OSHA web and ICT products (websites and applications) and new products. The contractor should provide developments, maintenance and user induction services throughout the timeframe of the contract.

Download all available documents in: [ZIP]