Supply, Delivery, Installation, Commissioning, Support and Maintenance of a Call Centre System and a Customer Relationship Management Solution to Malawi Revenue Authority. Malawi, Southern Africa
Item Details:
- Organisation: European Union
- Reference Number: INTPA/LLW/2022/EA-LOP/0012
- Published: 04/03/2022
- Deadline: 04/04/2022 at 16:30 hours
- Time zone: UTC+01:00
- City: Lilongwe
- Country: Malawi
- Expires: This ad has expired
Item Description:
The European Commission, DG for International Partnerships (INTPA) is planning to award the contract resulting from the above procurement procedure. The procurement documents consist of the contract notice, the invitation letter, the draft contract and the tender specifications with their respective annexes. All documents are available in the attached ZIP File.
Purpose
The Malawi Revenue Authority intends to establish a fully-fledged call centre powered by a Customer Relationship Management System (CRM) that manages and tracks taxpayer service inquiries, level of sentiment of the public and executes quick marketing campaigns to address common taxpayers’ needs and aspirations.
Download all available documents in: [ZIP] 
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