Provision of Consultancy Services to Support the EIB Group Complaints Mechanism

Item Description:

The European Investment Bank (EIB or the Bank) is the financing institution of the European Union (EU). Created by the Treaty of Rome, its shareholders are the Member States of the EU, and its Board of Governors is composed of the Finance Ministers of these States. The EIB enjoys its own legal personality and financial autonomy within the Community system.

The mission of the EIB is to contribute, by financing sound investment, to the policy objectives of the EU, as laid down in its statutes and in decisions of the European Council.

The EIB contributes towards the integration, balanced development and economic and social cohesion of the Members of the EU. To this end, it raises on the markets substantial volumes of funds that aim at financing capital projects according to the objectives of the EU with the most favourable financial terms. Outside the EU the EIB implements the financial components of agreements concluded under European development aid and cooperation policies.

More background information about the EIB may be found on the website http://www.eib.org

Brief description of the required services

To implement its work and to make the most efficient use of in-house resources, the EIB-CM regularly calls upon the assistance of experienced Service Providers in required areas of interest necessitated by a complaint.

The nature of the services to be provided is assistance to the EIB-CM, based on its caseload and case-by-case need. Assistance required may vary from single expert opinions on allegations concerning large or complex projects (Lot 1) to general case handling (Lot 2).

Further information on the work of the EIB-CM is available in Section 1.1 of Annex A Technical Specifications.

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