Integrated Service Desk and Support for IT, Logistical and Business Processes

Item Description:

The European Food Safety Authority (EFSA) (referred to below as the contracting authority) is planning to award the contracts resulting from this procurement procedure. The procurement documents consist of the contract notice, the invitation letter, the draft contract and the tender specifications with their respective annexes. All documents are available in the enclosed ZIP File.

EFSA, as the leading EU body of this call for tenders, is the keystone of European Union (EU) risk assessment regarding food and feed safety. In close collaboration with national authorities and in open consultation with its stakeholders, EFSA provides independent scientific advice and clear communication on existing and emerging risks. Information about EFSA can be found under the following link: http://www.efsa.europa.eu/en/aboutefsa.

Objective of this tender

The objective of this call for tenders is to identify a Contractor having the ability to provide the services described in detail in annex 3a – Technical specifications service description, delivered through a Single Point of Contact (SPOC) in order to ensure an end-to-end experience for EFSA internal users and, through consultancy services, actively contributing to the implementation of EFSA IT strategy and roadmap.

Download all available documents in: [ZIP]