Provision of Courier Service for UN Agencies in Asia-Pacific

Item Description:

The United Nations (UN) Agencies across Asia Pacific have high needs on service provision for international mails/shipment and pouches and domestic mails and shipment to various destinations based on fixed schedule or ad hoc schedule and/or for emergency. This Request for Proposals solicits proposals/quotations for international and domestic courier delivery services for UN agencies in Asia Pacific from experienced and professional couriers.

BACKGROUND

WHO is conducting this bidding, on behalf of other UN Agencies to choose and contract the best service provider(s) to meet the needs on international/domestic courier services.

This will include pouches, documentations, parcels, perishable goods, heavy equipment and materials to and from:

• Regional Office and Headquarters, Country offices in Asia and Pacific Region (List of Countries in Annex 1 – Terms of Reference)
• Member States
• Local Government Units
• UN Agencies
• Others

WORK TO BE PERFORMED

The successful bidder(s), the provider(s) are required to carry out the following:

• To provide a courier/pouch service and accommodate door-to-door collection and delivery of documents, parcels, meeting materials and heavy equipment.
• Has capability of supporting adhoc services, such as overnight pick-up/delivery services, if the need arises or as required.
• To provide a tracking system for all courier services and provide assistance thereof via a 24 hour call centre and hotline.
• Service Providers are encouraged to expand on their service offerings where they believe that these will enhance the service delivery.

CHARACTERISTICS OF PROVIDER 

For both international and domestic courier services

• At least 10 year operating business in professional domestic/international courier services
• Must have a national infrastructure with an in-house ground transport fleet
• Service provision to big clients
• Fully functional IT infrastructure that will support and provide assistance on a tracking system, requests logged, monthly billing etc.
• A dedicated and highly trained Customer Service Representative to answer especially during the busy hours in order to avoid a minimal queuing time.
• To provide all supplies/stationary requirements inclusive of :
• Waybills
• Fragile/Handling labels
• Courier bags/boxes
• Courier envelopes
• Tracking labels
• Have automatic email to report shipment status
• Have insurance policies for all shipments

For international pouches/courier services

• Must have in-house international capacity or proven contracted relationship with a recognized international courier company
• Service provision to big clients including pouches services
• Can handle and clear Inbound Diplomatic pouches, cargoes, meetings materials, perishable goods & heavy equipment.

The contractor should appoint relevant staff as focal points to work with UN Agencies

SUBMISSIONS

Qualified and interested bidders should access the bidding document/s through In-Tend by clicking ‘Express Interest‘. The following timelines should be observed:

• Deadline for expression of interest, document requests, and submission of queries –6 January 2023
• Deadline of proposal submission through In-Tend – 20 January 2023

Late submissions and proposals sent through email will not be accepted. Only successful candidates will be contacted.

(Important note: UNGM registration is required. Suppliers should express interest by indicated timeline to have access to the bidding portal)

Documents

UNGM Guide_Access to WHO tenders UNGM_V.03_FINAL_20190926.pdf