Voice of Web-Visitor Survey Solution and Hosting

Item Description:

The World Bank Group (WBG) reaches millions of people across the globe each year through its external websites.  Our digital presence is a symbol of the institution’s transparency and openness, and is our most important tool for sharing knowledge, demonstrating our effectiveness to the world, and engaging with clients.

For the past 10+ years, the WBG has run a voice of web-visitor survey on its web sites. Over the years, this survey allowed us to better understand our digital audiences, their preferences and their web-experience with the goal of improving our website. The survey was redesigned recently with the goal of not only gauging the web experience, but principally to better understand our digital audience’s opinion about the World Bank, capture their information preferences and measure the overall impact of World Bank communications efforts globally.

The primary objective of this RFP is to procure a flexible voice of web-visitor survey solution to be deployed across all WBG websites. The outcome of the RFP will be the selection of one (1) qualified vendor with an existing software and hosting solution around:

1.  Survey Format and Data Collection (Front-End)

2.  Survey Administration: Analysis and Reporting (Backend)

3.  Technical Implementation

4.  Project and Account Management, and Professional Services

The solicitation may be obtained by sending an email to the designated Category Manager, referencing the following information:

1. Solicitation Number

2. Company Name

3. Contact Person Name and Title

4. Address

5. Telephone Number

6. Fax Number

7. Contact’s Email Address

A copy of the solicitation will be sent to organizations that have replied to and are eligible to receive this advertisement. All requests and questions regarding this solicitation shall be directed to the following designated Corporate Procurement Category Manager(s):

Phannath Million at  pmillion@worldbank.org (mailto:pmillion@worldbank.org)

and

Shweta Mesipam at smesipam@worldbank.org (mailto:smesipam@worldbank.org)

The WBG reserves the right to publicly disclose contract award information, including but not limited to, name of company receiving the award, brief description of services, and contract award amount, for any contract award valued over US$250,000.  Offeror’s proposal and contractual documents will remain confidential and therefore not subject to disclosure.

The World Bank reserves the right to reject any or all responses without recourse.