Supply of maintenance services for the CERN telephone branch exchange

Item Description:

CERN intends to place a contract for the supply of maintenance services for the CERN telephone branch exchange, including preventive and corrective maintenance (software and hardware), as well as 24×7 support (software and hardware) at CERN.

Interested firms shall have the following proven experience and competence: – Expertise in Alcatel-Lucent OmniPCX Enterprise 4400 (OXE, Call Centers, OmniPCX recorder, WallBoard, SIP trunking); – Experience with OXE installations similar to CERN (4 fully redundant nodes, 15 remote IP cells, around 650 cards attached to 36 ACTs); – Ability to provide 24/7 support service of the CERN’s telephone exchange (software and hardware) at CERN; – Ability to intervene at CERN within 2 hours after notification of an incident by CERN; – Ability to provide Alcatel-Lucent manufacturer support.

Market Survey scheduled for dispatch:

Third quarter 2021

Invitation to Tender scheduled to dispatch:

Fourth quarter 2021

Contacts and Interest in being contacted:

To express an interest please send an e-mail to procurement.service@cern.ch
Technically: R. Sierra Moral rodrigo.sierra@cern.ch
Commercially: R. Svanidze dana.svanidze@cern.ch