Provision of ICT Support Services III

Item Description:

The European Centre for the Development of Vocational Training, Cedefop, referred to below as the contracting authority, is planning to award the contract(s) resulting from the above procurement procedure. The procurement documents consist of the contract notice, the invitation letter, the draft contract(s) and tender specifications with their respective annexes. All documents are available in the attached ZIP File.

Purpose

This tender procedure is divided into the following 3 (three) lots:— lot 1: ICT services related to Microsoft-related server and server applications hosted either on-premise or on Microsoft cloud (M365 or Azure);— lot 2: ICT services related to Unix servers, ICT security and compliance services;— lot 3: ICT services related to databases support, monitoring and maintenance.

Lot 1: ICT Services Related to Microsoft-related Server and Server Applications Hosted either On-premise or on Microsoft Cloud (M365 or Azure).

Services provided under lot 1 will be performed by two profiles:(a) ICT consultants, (b) technical support engineers.Both will assist Cedefop ICT staff in the daily administration of computer systems (servers, desktops, laptops and peripherals) and contribute to the smooth and optimized running of operational central computing resources of Cedefop, either on premises or on cloud. Services will be acquired in the form of person-days and shall involve off- or on-site work. Estimated person-days: 1 300 days over four years.

Lot 2: ICT Services Related to Unix Servers, ICT Security and Compliance Services

Services will be provided in the form of tasks, expressed in person-days that will engage experts with three (3) profiles and shall involve off- or on-site work. In details:— ICT Unix expert (onsite, offsite, on weekends);— ICT security expert (onsite, offsite, on weekends);— ICT compliance expert (onsite, offsite, on weekends).Estimated person-days: 1 200 days over four years.

Lot 3: ICT Services Related to Databases Support, Monitoring and Maintenance

The services under this lot are related to database administration of Cedefop database servers, in order to ensure smooth functioning and data security. In details these services are divided into:— regular maintenance of database servers which will be acquired through a monthly fee;— additionally, there will be ad-hoc /one-off assignments (i.e. installation of database servers and databases, assistance for upgrades and data migration, consulting, troubleshooting issues etc.) which will be acquired in the form of person-hours.Services under this second bullet shall be performed by two profiles:a) DB expert in Microsoft SQL databases, b) DB expert in Oracle MySQL databases.Services will be acquired in the form of person-hours and shall involve only off-site work on weekdays and exceptionally on weekends, in case of major upgrades or migrations. Estimated budget: 115 000 EUR over four years.

Download all available documents in: [ZIP]