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Provision of Security Guard and Reception/Switchboard Services for the premises of the EU-House in Berlin, Germany (Lot 1) and the regional Representation in Bonn, Germany (Lot 2)

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Item Details:

  • Organisation: European Union
  • Reference Number: COMM/ATH/2022/RP/0051
  • Published: 22/07/2022
  • Deadline: 17/08/2022 at 18:00 hours (Time limit for requests to participate)
  • Time zone: UTC+02:00
  • Street: 2, Vassilissis Sofias
  • City: Athens
  • Country: Greece
  • Zip/Postal Code: 10674
  • Expires: This ad has expired

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  • Item listed by: on 2022-07-22

    Item Description:

    The European Commission Representation in Greece (subsequently referred to as “the Contracting Authority”), acting also on behalf of the European Parliament Liaison Office (EPLO) and the DG REFORM, DG HOME and DG ECFIN of the European Commission in Greece, is looking for Security Guard and Reception/Switchboard services for the premises of the above mentioned services in Athens, Greece. The objective is the provision of a uniformed and trained, unarmed, security guard service to perform routine protective and access control duties and reception/switchboard services.

    This document is designed to help candidates to submit their Request to Participate in response to a restricted call for tenders to establish a Single Framework Contract for Security Guard and Reception/Switchboard services for each of the above mentioned premises, which are stated in section 1.3. per Lot.

    The services that are the subject of this call for tender, including any minimum requirements, are described in detail in the document Tender Specifications – part 2: Technical specifications, hereafter referred to as Technical specifications.

    In order to protect the confidential nature of information contained in the technical specifications, the Contracting Authority will disclose them only to the candidates selected at the end of the first step (every economic operator complying with the access, exclusion and selection criteria evaluated during the selection step). Only the candidates invited to the second step (tender submission) shall submit their technical and financial tenders.

    Variants (alternatives to the model solution described in the Tender Specifications) are not allowed. The Contracting Authority will disregard any variants described in a tender.

    Security Guard and Reception/Switchboard Services

    The following services are required:

    A. Physical Security Services

    Physical Security Services are required on-site seven days of the week, with the premises in scope having an open public space as well as offices. The exact hours will be provided in the second step of this procedure.

    B. Reception/Switchboard Services

    Reception/Switchboard Services include i.e. acquiring visitors and informing members of staff about the arrival as well as operating the telephone switchboard and transferring calls.

    C. Emergency Response Services

    The Contracting Authority wishes to have a remote surveillance and assistance service for cases of emergency. The contractor will be required to be on site within 20 minutes.

    D. Additional/On Demand Services

    For all services covered by the contract, the Contracting Authority reserves the right to require additional services at any time.

    Download all available documents in: [ZIP] English (en)

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    Listing ID: 46162daf62d8c25e

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