Managed IT Services

Item Description:

APPLICATION MANAGEMENT
Every organization relies on robust, agile business applications to run front offices to reach new customers, and sell products and services. There is also a need to rely on business applications in the back office to maintain records, manage inventory, process analytics, and coordinate general administrative functions. Business applications are at the heart of ongoing transformations. In order to truly support businesses, these applications should be flexible enough to promote agility to enable organizations to quickly respond to inevitable change.

INFRASTRUCTURE MANAGEMENT
An efficient, agile and cost-effective technology infrastructure can be the differentiator for businesses to refocus on their core services and products. IT and Infrastructure Management Service has undergone a significant change, helping deliver business value, improved efficiencies and variabilization of costs. ServiceNXT Infrastructure Management Service optimizes end-to-end management of enterprise IT infrastructure across data centers, networks, mainframes and end user computing.

SECURITY OPERATIONS
The traditional focus of security is fast changing. It is moving from mitigation to improving the bottom line. A comprehensive strategy should address the security demands of a modern organization such as securely embracing new technologies, mitigating cyber threats and compliance to regulations while demonstrating business value.

SERVICE INTEGRATION & MANAGEMENT
The multi-vendor environment usually lacks end-to-end accountability and contractual mechanisms to integrate vendors and ensure collaboration. With 40-45% leakage observed on an average, full potential of multi sourcing is not realized. Service Integration and Management (SIAM) framework of ServiceNXT helps in a multi-sourced environment through standard processes, roles and tools. It interfaces between IT, business users, service providers and service integrators to facilitate clear accountability on SLAs/KPIs and on-time delivery of services.