Provision of Security Guard and Reception/Switchboard Services for the Premises of the EU-House in Vilnius, Lithuania

Item Description:

The European Commission, Directorate-General for Communication, referred to below as the contracting authority, is planning to award the contract(s) resulting from the above procurement procedure. The procurement documents consist of the contract notice, the invitation letter, the draft contract(s) and tender specifications with their respective annexes. All documents are available in the attached ZIP File.

Subject of the call for tenders

The subject of the call for tenders is the provision of a uniformed and trained, unarmed, security guard service to perform routine protective and access control duties and reception/switchboard services for the premises of EU-House currently located at Gedimino ave. 16, Vilnius, Lithuania. The location and the size of the premises might change after the installation of a Europa Experience facility.

Detailed characteristics of the purchase

The following services are required:

• Physical Security Services

Physical Security Services are required on-site, with the premises in scope having an open public space as well as offices. The exact hours will be provided in the second step of this procedure.

• Reception/Switchboard Services

Reception/Switchboard Services include i.e. acquiring visitors and informing members of staff about the arrival as well as operating the telephone switchboard and transferring calls.

• Emergency Response Services

The contracting Authority wishes to have a remote surveillance and assistance service for cases of emergency. The contractor will be required to be on site within 20 minutes.

• Additional/On Demand Services

For all services covered by the contract, the Contracting Authority reserves the right to require additional services at any time.

The contracting authority may decide to change the number of hours, days or services referred above. The circumstances that may trigger this could be: changes of premises, opening of new premises or centres, force majeure or in case, the contracting authority decides to reduce its services or the activity of the Representation.

In order to protect the confidential nature of information contained in the technical specifications, the contracting authority will disclose them only to the candidates selected at the end of the first step (every economic operator complying with the access, exclusion and selection criteria evaluated during the selection step). Only the candidates invited to the second step (tender submission) shall submit their technical and financial tenders.

Download all available documents in: [ZIP]