Development of an Integrated Sale System Accessible via Web for Customers and Users of UNPA

This new integrated system shall have the following features:

• Maintain a complete database of all UNPA products, categories, material numbers, reference numbers, dimensions, various product sizes offered, purchase or production costs and retail prices.
• Publish list of active products with relevant information for customers to shop via online store.
• Collect and keep customers’ basic, delivery, order history, credit allowance, account balance, payment, subscription order information, and important correspondences for order and payment processing, account balance management, and customer services.
• Accept orders, apply discounts/commissions, calculate handling and shipping costs, sort and prioritize the orders into various batches/priorities for order processing and fulfilment, whether they are entered directly by UNPA customers via unstamps.org website or by UNPA staff via system terminals and Point-of-Sale (POS).
• Allow customers to manage their profiles online; obtain UNPA publications; view and print order history statement and invoices from the website; upload image files, customized certain information and texts, and generate visual of the personalised products; as well as submit orders for processing.
• Match new product issue against customers’ subscription profiles for generating and fulfilment of pre- subscribed orders.
• Monitor and control customers’ credits, generate invoices, create account receivables, process payments, manage customer account balances, and provide sales, aging and other financial reports.
• Handle multiple currencies, particularly United States Dollar, Swiss france, Euro and Chinese Yuan; as well as multiple languages for online store, specifically English, French, German, Italian, Spanish and Chinese.
• Online store is available and easily navigate on mobile devices, with customers able to select UNPA products, upload image files, process their payments and submit their orders successfully through these devices; preferably with the use of mobile applications specifically developed for Android and Apple devices.
• Ability to integrate directly with SAP system or generate files that have been converted into SAP required format for immediate and/or automatic upload.

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