IT Support Services
Item Details:
- Organisation: European Union
- Reference Number: CFT/20/ETF/0010
- Published: 15/04/2020
- Deadline: 27/05/2020 at 10:30 hours
- Time zone: Local time
- Street: Villa Gualino, Viale Settimio Severo 65
- City: Torino
- Country: Italy
- Zip/Postal Code: 10133
- Expires: This ad has expired
Item Description:
The European Training Foundation is planning to award the contract resulting from the above procurement procedure. The procurement documents consist of the contract notice, the invitation letter, the draft contract and the tender specifications. All documents are available in the attached ZIP File.
Brief background relevant to the services
The purpose of this is the provision of IT Support Services as follows:
Lot 1: End User Support Services Onsite and Remotely,
Lot 2: IT Infrastructure Support Services.
— for lot 1, the services to be provided are the following:
- IT service desk
- technical assistance with IT software, hardware and equipment;
- administrative assistance and coaching related to IT;
- remote technical assistance for ETF Web services.
— for lot 2, the services to be provided are the following:
- planned IT infrastructure support services,
- emergency IT infrastructure support services.
Download all available documents in: [ZIP] 
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