Provision of Transcription Services

Item Description:

The United Nations seeks the services of a provider able to transcribe voice recorded investigation interviews into text format. The duration of the contract is for 4 years with initial 1 year and option for extending 3 additional one year periods. The retained provider will be responsible for: • Transcribing audio files into text format • Providing a platform for transferring audio files and transcribed text files The transcription must be accurate, complete and credible. Given the nature of the subject matter, confidentiality and discretion are paramount. The individuals responsible for transcribing and the systems for managing the documents/records must include appropriate, demonstrable controls, both legal and physical. The proposers shall be able to transcribe a minimum of 6 hours of audio recording per day, 5 days a week, ongoing throughout the contract period. The transcribers assigned to the project shall have minimum of three years of experience in transcription in English language. This should also include clear roles and responsabilities of each team member and individuals currently retained/on call for transcription services, including management structure and all administrative and technical capacities. Vendors should indicate in their proposals how many people will be devoted to the UN projects. The vendor shall be able to provide transcription services in French language when required. Vendors must have a minimum of 3 years proven experience in the transcription business.

http://www.un.org/depts/ptd/pdf/eoi13365.pdf