Robotic Process Automation Solutions (RPA) for the Global Service Delivery Model of the United Nations

The vision of the global service delivery model (GSDM) for the United Nations Secretariat is to provide administrative support services to over 45,000 personnel and effectively enable the fulfilment of the mandate of the United Nations. The GSDM consolidates fragmented administrative structures within and across duty stations. It also consolidates location-independent functions into Global Shared Service Centres, which will enable services to be delivered with greater consistency and scalability, provide economies of scale and reduce the Organization’s footprint in higher-cost and higher-risk duty stations.

The United Nations Secretariat utilizes SAP as its main ERP system and Siebel is the client management tool that will be used in the Global Shared Service Centre. The GSDM will support the United Nations in realizing the full capacity of enterprise systems to free up programme managers from administrative tasks and enable them to deliver on their mandates. The GSDM will also incorporate a mechansim to focus on continuous business process improvement and leverage information and communications technology in the delivery of end-to-end administrative processes to achieve better efficiencies.

The initial scope of the GSDM will include human resources administration (including entitlement processing, staff onboarding,etc.) accounts payable and payroll services. Additional administrative services may be included for subsequent expansion.

The United Nations Secretariat provides administrative services to over 45,000 personnel and processes approximately 500,000 invoices annually. Many steps within these processes are manual and repetive and subject to human error. In this regard, the United Nations Secretariat is exploring potential opportunities to implement robotic process automation (RPA) to increase efficiency by reducing manual and repetitive tasks, increasing accuracy and improving quality of services.

Purpose of this Request

The United Nations Secretariat is conducting a market survey of RPA solutions currently available on the market to understand the capacity of the service providers, the services they will be able to offer, as well as their technology, the pricing model and any licensing agreements that may be required.

Procurement Notice