Provision of IT services for UNIC Washington

• Daily server updates
• Scheduling of updates that require restart of servers
• Daily approvals for WSUS service, before updates are pushed to client computers
• Folder size trends, monitoring and per user limitations
• NTFS and share permissions management
• User creation, deletion, security groups management
• Management of remote access
• Management and health monitoring of UNIC local Intranet.

3. Server maintenance

• Server backup
• Anti- virus software protection service management.

4. Network maintenance

• Monitoring and taking actions in case of network congestion
• Router, traffic monitoring, DDOS prevention, intrusion detection and prevention
• Wired and wireless devices – deployment, software and hardware management, monitoring and maintenance
• Network segregation, network device management, bandwidth management
• Basic rewiring
• Port management (making sure only necessary ports and patch panel outlets are in use)
• Maintain office wide wireless network

5. Direct user support:

• 24-7-365 support for critical issues
• 30-minute initial response time to first notification for critical issues
• 60–120-minute response for non-critical issues
• Same day on-site response
• User-related issues (Microsoft products)
• Remote access to users’ systems and helping with specific issues
• E-mail, phone and home office support (including but not limited to: network access rights, limitations, e-mail access, work station error messages, software installation issues, e-mail distribution, archival, file backups, restores, file access rights etc.)

6. VoIP-related services:

• Bandwidth management
• QOS (quality of service)
• Best practices implementation and enforcement
• Manage and assist in trouble shooting VOIP telephones from Windstream

7. Conferencing IT support

• VTC support and conferencing IT support

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