Provision of Transcription Services

The United Nations seeks the services of a provider able to transcribe voice recorded investigation interviews into text format. The duration of the contract is for Five (5) years periods. The retained provider will be responsible for:

• Transcribing audio files into text format
• Providing a platform for transferring audio files and transcribed text files

The United Nations Investigations Division undertakes global investigations in the multi-cultural environment of the United Nations. Investigations are conducted into the possible misconduct of United Nations personnel, contractors and vendors. The subject matter of investigations varies and can range from fraud and corruption perpetrated by UN personnel to behavioral matters such as sexual harassment and abuse of authority.

Interviews are a critical part of all investigations. The interviews are deposition style and conducted by trained investigators, typically with one lead investigator asking questions and the interviewee responding. When these interviews are audio recorded, the recording must be reduced to writing for internal administrative action. This action includes preparation of reports that cite specific references in the transcription and use of both the report and transcription for internal hearings presided over by a judge. The transcription must, therefore, be accurate, complete and credible. Given the nature of the subject matter, confidentiality and discretion are paramount. The individuals responsible for transcribing and the systems for managing the documents/records must include appropriate, demonstrable controls, both legal and physical.