Provision of Cisco Advanced Services

Item Description:

The European Border and Coast Guard Agency, hereinafter referred to as “Frontex”, being contracting authority is planning to award the public contract referred above.

The Contractor will provide on-site pro-active support services for the following ICT network technologies and solutions:

• IP Network Security (e.g. Cisco ASA, FirePower, ISE, Cisco Security Manager);
• Wired and Wireless Access (e.g. Cisco AnyConnect Mobility Client, Cisco Catalyst switches, Cisco Wireless Controllers and Access Points);
• Routing and switching (e.g. Cisco Catalyst and Nexus switches, Cisco ASR and ISR devices);
• Network management (e.g. Cisco Prime Infrastructure, CSM, DCNM);
• Unified Collaboration (e.g. Cisco Unified Communication Manager, Cisco Meeting Server, Cisco Telepresence terminals, IP phones and voice gateways);

The pro-active support services will include the following tasks and activities:

1. Analysis of the configuration and operations of the Cisco products deployed in Frontex;
2. Pro-actively proposing improvements to ICT network infrastructure increasing its reliability, security and performance;
3. Assistance and support in performing upgrades and other significant changes to Cisco products deployed in Frontex;
4. Facilitation of the Frontex cooperation with the Cisco Technical Assistance Center;
5. Providing knowledge related to Cisco products to Frontex ICT teams;
6. Supporting Frontex in the integration of the Cisco products and technologies into Frontex ICT infrastructure;
7. Providing 3rd level of support for Frontex ICT in responding to the incidents related to Cisco products;

The pro-active support services will be performed in Frontex premises in Warsaw.

Majority of the tasks will be delivered during business hours, (Monday-Friday 8AM-6PM); however, the tasks potentially disruptive to network availability must be performed in a planned maintenance window outside business hours. Those will constitute maximum 20% of working hours.

The services will be delivered on Frontex request. By the end of each calendar month, the Contractor will agree with Frontex the schedule of works in the following month.

All experts will sign Declaration of confidentiality before their start of providing the services attached in Appendix 1.

Download all available documents in: [ZIP]