Provision of Information technologies (IT) support services in Switzerland
Item Details:
- Organisation: European Union
- Reference Number: EEAS-670-DELCHEG-SER-FWC
- Published: 14/03/2019
- Deadline: 29/04/2019 at 10:00 hours
- Time zone: Local time
- Street: rue du Grand-Pré 66
- City: Geneva
- Country: Switzerland
- Zip/Postal Code: 1211
- Expires: This ad has expired
Item Description:
The European Union, represented by the EU Permanent Mission to the World Trade Organization (WTO) (referred to below as the contracting authority) is planning to award the contract for the provision of Information technologies (IT) support services in Switzerland.
The contractor must provide the human and material resources necessary to provide the IT support services in the non exhaustive list below:— end-user support (1st Level), according to ITIL (IT Infrastructure Library) principles,— technical assistance with ICT (information and communication technologies) software, hardware and equipment, including IMAC (Install, Move, Add, Change) actions,— administrative assistance related to ICT equipment (inventory, technical requirements for purchase of ICT equipment, training and coaching),— on call assistance related to ICT hardware, software and equipment.
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