Provision of internet, telephone and cellular communication services to two UNEP offices in Montreal, Canada
Item Details:
- Organisation: United Nations Secretariat
- Reference Number: EOIUNON19987
- Published: 8 July 2022
- Deadline: 22 July 2022
- Time zone: Local time
- Street: United Nations Office at Nairobi
- City: Nairobi
- Country: Kenya
- Expires: This ad has expired
Item Description:
The United Nations Office at Nairobi (UNON), on behalf of United Nations Environment Programme (UNEP) invites qualified interested firms to submit Expression of Interest (EOI) to participate in the upcoming solicitation for internet, telephone and cellular communication services to two UNEP offices in Montreal namely: Secretariat of the Convention on Biological Diversity (SCBD) and the Secretariat of Multilateral Fund (MLF).
Internet Services:
The supplier is expected to provide each of the following services:
- Internet line connection terminated to a designated router (RJ45) in the server rooms at UNEP’s office with downlink bandwidth of 1000Mbps and uplink bandwidth of 1000Mbps, at a traffic-independent flat fee, unlimited data transfer and usage time, without any further restrictions of use (i.e., proxy, firewall, filtering).
- To handle all aspects of the services, including ordering and commissioning leased lines connections. The ISP shall also be the sole technical contact for smooth operations of the services.
- A MINIMUM of thirty-two (32) static IPV4 addresses in one subnet.
- To provide latency to first Tier 1 providers that does not exceed 15 ms during normal operations.
- MINIMUM an SLA of 99.7% with 4-hours equipment replacement.
- Real-time monitoring tool with daily, weekly, monthly and yearly utilization graphs with total bandwidth usage which can be used to monitor network condition against the provided terms and conditions of the Services Level Agreement.
- 24×7 technical assistance and/or helpdesk facilities (Proficient English)
Telephone Services
The supplier is expected to provide the following services:
- To provide VOIP based telephony service line for the Secretariat of the Convention on Biological Diversity (SCBD) and the Secretariat of Multilateral Fund (MLF) located in Montreal, Canada.
- VOIP PBX phone system that seamlessly integrates with both secretariats (SCBD & MLF) office automations such as Microsoft Office 365 including but not limited to Microsoft Teams.
- To handle all aspects of the services, including ordering and commissioning connections for 170 DIDs (6 of them are analog).
- To allow calls to any international destinations without any restriction) telephone connection from CBD & MLF to all countries and vice-versa should be available at any time) but limiting the use of outbound long- distance call with pass codes (for each staff, different codes for personal and professional calls).
- To be responsible for implementing the conversion of services from current carrier.
- To support DID number presentation (Caller ID presentation).
- To be the sole technical contact for smooth operations.
- To provide 24x7x365 customer services.
- To provide monthly billing detail information in electronic form grouped by long-distance call passcode and also software to allow manipulation of the detailed call and cost records and generation of various telecommunication management reports.
Mobile Services
The supplier is expected to provide the following services:
- To provide the fully global phone and data service to 32 managerial board members
(international calls with low roaming fee to/from not only Canada/US but also the entire world). - To provide numbers with SIM card of all different types (normal, micro and nano for compatibly with latest phones) with latest technology GSM/CDMA/5G/LTE.
- To provide unlocked multi-band and multi-mode smart phones and/or 5G/LTE capable tablets with the frequency range to be compatible with phone/data service in all countries for different packages.
- To be the sole technical contact for smooth operations.
- To provide monthly billing detail information in electronic form and may provide software to allow manipulation of the detailed call records and generation of various telecommunication management reports.
Detailed Terms of References shall be included in the consecutive solicitation documents that will be issued after this REOI is closed.
SPECIFIC REQUIREMENTS / INFORMATION (IF ANY)
IMPORTANT:
UNON invites companies to express their interest by submitting EOI electronically through the link provided below by the closing date.
UNON reserves the right to change or cancel the requirement of this EOI at any time during the EOI and/or solicitation process. Thus, submitting a reply to this REOI does not automatically guarantee your company will be considered for receipt of the solicitation when issued.
Vendors must be registered and accepted at Basic level prior to award, under the United Nations Secretariat in United Nations Global Marketplace (www.ungm.org).
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