Multiple Framework Contract with Reopening of Competition for the Provision Services for Development, Consultancy and Support of Information Systems under Time and Means Conditions

Item Description:

The European Border and Coast Guard Agency, hereinafter referred to as “Frontex”, being contracting authority is planning to award the public contract referred above.

The main goal of this procurement procedure is to establish framework contracts (at least 3 and maximum 10) enabling efficient provision of services for development, consultancy and support of information systems under Time and Means conditions. The mechanism applied for awarding specific contracts implementing framework contracts is the reopening of competition.

The framework contracts resulting from this tender will be a source of services for the following areas:

1. Development of information systems, including concept elaboration, requirement analysis, system implementation and maintenance;
2. Operational management and administration of information systems, including IT infrastructure set-up, administration and maintenance;
3. End user support and training;
4. Other areas like: information systems’ security, enterprise architecture, quality assurance, IT governance, IT processes support and maintenance, etc. Services may concern all types of information systems and all areas.

Services may concern: systems, applications, infrastructure, projects, processes, maintenance and support. Services may address the current technologies as well as legacy technologies and the new emerging technologies. Services may fall under one of the following domains (not exhaustively listed):

• computer software design, development and implementation,
• software applications maintenance and support,
• IT systems administration and maintenance,
• end-users support.

The services will involve activities such as (not exhaustively listed): project management, pre-analysis, feasibility studies, proof of concept, analysis, advice, IT architecture activities, design, programming, testing, installation, integration and adaptation, IT solutions maintenance, systems administration, customisation, configuration, documentation, data entry, training, quality check, end-user assistance, logistics, maintenance and support of ICT infrastructure, transfer of knowledge and information systems consultancy services.

The services will be executed by Contractor’s personnel in Time and Means mode, on-site (intra muros), on the basis of Specific Contracts implementing the Framework Contract.

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